Refund/Return Policy

General & Refund/Return Policy 

We can only deliver on Koh Samui and koh Phangan If an order is placed for delivery somewhere other than assign we will full refund will be issued.

Delivery in Koh Samui please click choose option Delivery to Samui

Delivery in Koh Phangan Please click choose option delivery to Phangan

Deluxe = Upgrades quality flowers and foliage included

Premium = With Deluxe Upgrade quantity flowers and foliage included

Exclusive = Upgrade for all package and Included Extra Time Delivery

We do our level best to deliver your order on the same day, however, if this is not possible we will deliver the next day.

• When certain flowers, plants, cakes, chocolates, gifts, vases, pots baskets, or gift basket contents are not available we reserve the right to use a suitable alternative whilst keeping with the sentiment of your order. The following items will never be substituted without prior consultation with you, the customer
• ◦Red Roses
• ◦Pink Roses
• ◦Orchids
• We cannot guarantee the colour of Teddy Bears
• If you have any special requests or suggestions about the product or delivery then please email samuiflorist@gmail.com

Refund

If you are not happy with the quality of your order, you may request a refund by submitting a claim within 48 hours of the delivery. Please submit your claim at samuiflorist@gmail.com

In the event of any other issues such as a non delivery claim, missing product etc. we request you to submit your claim within 7 days always indicating your order number.

If you provide us with incorrect or incomplete delivery information on placing your order, we will not be able to guarantee delivery. Full delivery information must be provided (including delivery address/directions and working delivery telephone number is essential) for us to make a timely delivery.

If we are unable to deliver your order on the selected date or the day after due to circumstances within our control, you will be entitled to a refund of the value of the order.

If we are unable to make a delivery due to circumstances beyond our control (for instance, the recipient is not at home), you will not be entitled to a refund. We will always try to contact the delivery telephone number in such cases to ensure a successful delivery.

If we are unable to make a delivery because the recipient refuses to accept delivery you will not be entitled to a refund.

Cancellation

If you cancel your order within 48 hours of delivery a full refund will be issued against flowers.

• If you cancel your order after 24 hours of delivery no refund can be issued.

 Please note

For Samui

If customers place an order after 4.00 PM onwards and have the shop deliver the next day The shop will ask for delivery from 09.00 AM onwards.

For Phangan

Delivery to Koh Phangan if requet delivery same day please make your order befor 8.00 AM in a days. place order after 8.00 AM onwards and have the shop delivery your order 8 PM onwards