01 Information We Collect

We may collect information that is necessary to process your order, arrange delivery and provide our services.

Customer information may include:

• Full name
• Email address
• Telephone or mobile number
• Billing information
• Delivery information
• Communication preferences

Recipient information may include:

• Recipient's name
• Telephone number
• Delivery address
• Hotel, resort, villa or room information
• Special delivery instructions

If you provide information about another person, such as a flower recipient, you are responsible for ensuring that you have the appropriate permission to provide that information to us.

02 Payment Information

When you make a payment, we may collect information required to process and verify the transaction.

Payments may be processed through third-party payment providers. Where applicable, payment information is handled directly by the relevant payment provider according to its privacy and security policies.

03 How We Use Personal Information

We may use your information for the following purposes:

• Process and confirm orders
• Arrange flower delivery
• Contact customers regarding orders
• Contact recipients when necessary
• Process payments
• Provide customer service
• Handle refunds and cancellations
• Prevent fraudulent or unauthorized transactions
• Improve our website and services
• Comply with applicable legal requirements

04 Sharing Personal Information

We may share limited information with trusted service providers when necessary to complete your order or provide our services.

These may include:

• Payment processors
• Delivery personnel
• Website and hosting providers
• Technology providers
• Customer communication services
• Analytics or marketing service providers

Only information reasonably necessary for the relevant service will be shared.

05 Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

06 Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, and comply with applicable legal, accounting, tax or regulatory requirements.

When information is no longer required, it may be securely deleted or anonymized.

07 International Customers

Samui Florist serves customers from Thailand and around the world.

If you order flowers from outside Thailand, your information may be processed in Thailand or by service providers located in other countries where necessary to complete your order.

08 Your Privacy Rights

Depending on applicable law, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion where legally permitted
• Restrict certain processing
• Object to certain processing
• Withdraw consent where applicable
• Request information about how your information is processed

Requests may be subject to identity verification and applicable legal limitations.

09 Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal guardian consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

10 Third-Party Websites

Our website may contain links to third-party websites, payment services or social media platforms.

We are not responsible for the privacy practices or security of third-party websites.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated “Last Updated” date.

12 Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Samui Florist.