Customer Information
Customer Information
Everything you need to know before ordering flowers from Samui Florist. From delivery information and hotel orders to custom arrangements and international orders, we are here to make your experience simple and reliable.
Order
Choose your flowers and provide your delivery information.
Delivery
We deliver across Koh Samui to hotels, villas and residences.
Custom
Request a personalised flower arrangement for your occasion.
Support
Our team is available to help with questions and special requests.
How to Place an Order
Ordering flowers from Samui Florist is simple. Browse our collection, select your preferred arrangement and provide the required delivery details during checkout.
Choose Your Flowers
Browse our online flower collection and choose an arrangement that suits your occasion.
Enter Details
Provide the recipient's name, telephone number and complete delivery information.
Complete Payment
Choose one of the available payment methods and complete your payment.
We Deliver
Our florist team prepares your flowers and arranges delivery to the recipient.
Information Required for Delivery
Accurate recipient information helps our delivery team complete your order smoothly and on time.
Hotel, Resort & Villa Delivery
We regularly deliver flowers throughout Koh Samui to hotels, resorts, villas and private residences.
Hotels & Resorts
Please provide the recipient's full name exactly as registered with the hotel, together with the room number when available.
Private Villas
Please provide the complete address, villa name or number when applicable, and a telephone number for the recipient.
Reception & Concierge
If the recipient is unavailable, our team may coordinate with reception, concierge or authorised property staff.
Same-Day Flower Delivery
Same-day delivery may be available depending on order time, flower availability, delivery location and current order volume.
For urgent or same-day orders, we recommend contacting our team directly before placing your order so we can confirm flower availability and delivery options. During Valentine's Day, Mother's Day, Christmas, New Year and other peak periods, delivery schedules may be more limited.
Delivery Times
We make every reasonable effort to deliver flowers within the requested delivery period.
Delivery times may be affected by traffic, weather, accommodation policies, recipient availability, special events or other circumstances beyond our control.
For important surprises, birthdays, anniversaries, weddings or other special occasions, we recommend allowing sufficient time for delivery.
Flower Availability & Substitution
Seasonal Flowers
Fresh flowers are seasonal products and availability can change daily depending on current stock and local supply.
Professional Substitution
If a particular flower, colour or accessory is unavailable, our florists may substitute it with another flower of similar quality, style, colour and value.
Specific Flowers
If you require a specific flower or colour, please contact us before ordering so we can check current availability.
Arrangement Appearance
We always aim to maintain the overall appearance, design and value of the selected arrangement.
Product Appearance
Every flower arrangement is individually handmade. Because flowers are natural products, the final arrangement may vary slightly from the images shown on our website.
These natural variations are normal and are not considered defects.
Looking for Something Special?
Our florists can create custom flower arrangements based on your preferred flowers, colours, style, occasion and budget.
Custom orders may require additional preparation time. Please contact our team before ordering so we can discuss your requirements and available flowers.
Payment & Order Confirmation
Payment
Payment must be completed according to the payment options available on our website or provided by our customer service team.
Custom arrangements, large orders, weddings, events or specially sourced flowers may require full payment or a deposit before production begins.
Order Confirmation
An order is considered confirmed once payment has been received and the order details have been verified.
Please check your recipient information, delivery details and message card carefully after placing your order.
Please Check Your Order Carefully
If you notice an error, contact us immediately. Changes may not be possible once flowers have been prepared or delivery has started.
Gift Messages
You can include a personal message with your flower order. Please carefully check the spelling, names and wording before submitting your order.
We will reproduce your message as provided, except where necessary for formatting or operational reasons.
If the Recipient Is Unavailable
If the recipient is unavailable when our delivery team arrives, we may contact the recipient using the telephone number provided. For hotel and resort deliveries, flowers may be left with reception, concierge or authorised hotel staff when appropriate. A second delivery attempt may be subject to an additional delivery fee.
Ordering from Overseas
Send Flowers to Koh Samui from Anywhere in the World
You do not need to be in Thailand to order flowers from Samui Florist. Customers can order online from anywhere in the world and arrange delivery to recipients throughout Koh Samui.
When ordering from overseas, please make sure that all recipient and delivery information is accurate.
All delivery times are based on Thailand local time (UTC+7)Customer Support
Our team is available to assist with questions and special requests.
Need Help With Your Order?
For urgent delivery matters, flower availability, custom arrangements or special requests, contacting our team directly may be the fastest way to receive help.
Our Commitment
Flowers often carry an important personal message. Whether you are celebrating love, a birthday, anniversary, wedding, honeymoon, congratulations, or simply thinking of someone special, we take care to prepare and deliver every order with attention to detail.
Beautiful flowers. Reliable service. Thoughtfully delivered across Koh Samui.
